Refund policy
Damaged or Defective Item
If your order arrives damaged, defective, or incorrectly printed, please reach out within 14 days of delivery with a clear photo. We'll send a replacement or issue a full refund — no hassle, no questions asked.
Lost in Transit
If your order hasn't arrived within 30 days of the estimated delivery date (US) or 45 days (international), contact us and we'll look into it right away. If your package is confirmed lost, we'll send a replacement or refund you in full.
Wrong Item Received
Received the wrong product, size, or design? Let us know within 14 days with a photo and we'll get the correct item to you as quickly as possible.
Every piece in our store is made to order, just for you — crafted with care from original artwork. Because each item is created uniquely, we're unable to accept returns or exchanges for change of mind or sizing.
How to Request a Replacement or Refund Email us at info@alyonasworld.com with:
- Your order number
- A description of the issue
- A photo (for damaged, defective, or wrong items)
We aim to respond within 1–2 business days. Thank you for supporting independent art! 🎨